Corvex deploys transformative enterprise software and technology through our Connected Worker solution that helps industrial workers and teams become more agile, intelligent and flexible. We connect the workforce in real time to improve situational awareness and gather valuable data, insights and observations directly from the frontline who know best where these risks and opportunities live. Based on these frontline insights, our intelligent platform engages and empowers teams to quickly analyze and act upon these risks and opportunities to deliver exceptional performance and optimized results.
Your role is to do all things necessary to deliver a consistently amazing customer experience each and every day.
You strive to provide extraordinary service and support.
You go above and beyond to delight our customers. You engage all necessary resources and develop processes and programs to ensure that customers will effectively implement our software on time and on budget to deliver value to their organizations. You provide post-implementation support as necessary to ensure customer success.
This role will be foundational to building Corvex’s customer success team.
You understand industrial environments and safety, as well as being comfortable with manufacturi
You love working with customers from the sales cycle all the way through to go-live and post implementation review and support. You are the trusted customer advisor.
You love understanding the customer’s digital transformation strategies, operational excellence initiatives, & current business processes. You are interested in their issues and their challenges. You help map and improve customer business processes to best take advantage of the new software systems. You love taking on tough, complex projects and managing from inception to successful rollout and beyond to ensure end-user adoption. You love taking care of customers, showing them new ways, helping them to understand our product and the value that it can deliver to the customer.
You understand the impact of business decisions on business processes and how to best configure and implement our software for the customer. You are proactive in anticipating and resolving problems. You are a great project manager. You are continually learning new skills and knowledge. You don’t mind helping others wherever needed whether it’s in sales, marketing or product management. You take ownership, initiative and pride in your work. You are the voice of the customer to our Company.
First, you will complete in-house training on the software how it is utilized and how to present the software to the end user to ensure customer success. Once end user is utilizing the software you will monitor usage and encourage continued use.
Once training is complete you will be responsible for:
Learn more about the leading industrial SaaS software platform driving better safety, higher productivity and increasing worker engagement.
